return & refund policy

We carefully check each order before placing it in your trunk during the Virtual Market Drive-Thru service, however, some orders might be mistaken. This is why we strongly recommend to our customers to check the order as soon as possible after receiving it.

Problems frequently encountered :

  • Missing item
  • Confusion between two items
  • Item is out of stock

If you encounter an issue with the order you’ve placed and picked up from the Virtual Market, here are the two options available to you :

Missing product, return & exchange

If you notice a mistake in your order on the day of the Drive-Thru, contact us 

support@recoltedecheznous.com

A member of our team will review your request and inquire about its availability. If we can get the product the same day, you’ll be able to return to the Virtual Market Drive-Thru to pick up the missing product or make an exchange.

Please note that missing product pick-ups, returns and exchanges will only be possible on Virtual Market Drive-Thru days and in its hours of operation.

Refund

If you don’t want to make an exchange, if the missing product is not available or if you don’t have the possibility to return to the Virtual Market Drive-Thru to get your order’s missing item, several options are available to you.

 1. Partial Refund : 

You can request a refund for the missing item contacting us by email at 

support@recoltedecheznous.com

You will be reimbursed on the debit or credit card used to pay for your order.
We will take care of acceding to your request as soon as possible and will notify you when the transaction will have been completed.

2. Price difference : 

If you decide to keep an item placed in your order by mistake and its value is lower than the product you had originally ordered. You can ask for the price difference to be refunded to you by contacting us

support@recoltedecheznous.com

You will be reimbursed on the debit or credit card used to pay for your order.
We will take care of acceding to your request as soon as possible and will notify you when the transaction will have been completed.

Please note that any refund request will be sent and evaluated by the concerned producer/vendor. All refund decisions default to the producer.

Exchange and refund conditions

  • All refund requests will be sent and evaluated by the concerned producer/vendor. All refund decisions default to the producer.
  • The refund request must be made within 6 days after receiving your order.
  • The exchanged product must be in the same conditions as when it was received and in its original packaging.
  • If you choose to keep a product whose value is higher than the one you originally ordered and paid for, charges may be taken from your credit card to cover the difference.
  • Orders must be picked up at the agreed upon date and time. Items that have not been picked up by the end of the pick-up day are forfeit. We will do our best to contact the purchaser of orders remaining during pick-up days throughout the Virtual Market Drive-Thru and before its closure. It is the responsibility of the purchaser to pick-up the items. No refund will be made if we cannot reach you, or if you forget to come and pick up your order.

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