Frequently Asked Questions
How do I place an order ?
To place an order, access our website www.reallylocalmarkets.com and click on the “Shop” button in the Virtual Market section, select the products you would like to purchase and make your payment online. Please note that no order will be prepared without prior payment.
What products can I order ?
New products and vendors are always being added. We're currently focusing on essentials and prepackaged products such as meat, vegetables, dairy and eggs but there are always new things being added. Consult our online platform using the “Shop by Vendor” section to know who are the producers and vendors participating.
I have just placed my order and I forgot a product.
Can I add to my existing order ?
Unfortunately we can’t add items to your order once it’s placed. You’ll have to place another order for your missing items. If you've scheduled a pick-up time, please make sure to edit your information to include all of your order numbers instead of signing up for another pick up time slot. See Adding order numbers to my pick-up on how to do that.
You are out of stock for a product I'm really interested in purchasing, would it be possible to find an arrangement with the producers ?
Unfortunately, we have no control over the stocks of product on our platform. The quantities available are supplied by the producers themselves according to their weekly stocks.
I'm trying to order but the platform does not load.
What should I do ?
This is sometimes happens when a lot of people are trying to place an order at the same time. Close the page and open it again. Don't worry you won't lose your items and all you have to do is checkout !
I don't have a vehicle. Can I still order ?
Unfortunately no. The Drive-Thru for safety reasons is only reserved to motorized vehicles at this time, however we are working on a pedestrian pick-up service option. Please note that no order will be prepared without prior payment.
How much do I have to place my order ?
The online ordering platform will be activated every Monday at 2 p.m. You have until Wednesday 5 p.m. each week to place your orders.
I just placed my order but I could not choose my time slot.
What should I do ?
The link to reserve you pick-up time slot is in you order confirmation email. If you haven't seen your confirmmation email, be sure that email@example.com is added to your address book and check in your junk folder. These emails are sent automatically for each order placed and should arrive within minutes of completing your order.
I did not receive my ordering confirmation email.
Order confirmation emails are sent automatically for each order placed and should arrive within minutes of completing your order. If you haven't seen your confirmmation email, be sure that firstname.lastname@example.org is added to your address book and check in your junk folder. Make sure that we're added as a contact so our emails don't get lost for future orders.
I have to collect several orders, is it possible to collect them
at the same time ?
Yes. You can do this by going to your pick-up time confirmation email, at the bottom you'll see "Reschedule/Add order Numbers to pick-up". Click on that button and it will bring you to a screen where you can edit your form, add any additonal order numbers and we'll have them ready for you (cut off time is 8am the morning or pick up).
Where and when does the Virtual Dieppe Market Drive-Thru take place ?
The Virtual Market Drive-Thru takes place on Friday afternoon from 1 p.m. to 5 p.m. in the parking lot of the Dieppe Market.
How does the Virtual Market Drive-Thru work ?
We prepare your orders in advance. All you have to do is arrive at the time you have chosen and go through the Drive-Thru. If you have agreed to receive marketing from us, you will be notified by message as soon as your order is ready. An employee will place your order in your trunk, if you can open your trunk from inside the car we appreciate it but if not, we'll open it with gloves.
What document do I need to collect my order ?
No documents needed, simply display your order number and last name on the passengers sign window in large font.
I don't have a phone number. Can I still order ?
Yes. You will still be asked to provide a phone number (for example 506-111-1111). You can then specify that you do not wish to receive a message. All you have to do is choose your 15 minute time slot, confirm it and go through the Drive-Thru at the chosen time. Our team will take care of the rest!
Can I add last-minute products to my order during the Virtual Market Drive-Thru?
For safety reasons, no product will be available for sale at our collection point. Your orders will be prepared in advance to facilitate distribution, reduce waiting times and avoid any risk of contagion. No cash transaction will be authorized on site.
How do I add an order number after I've already signed up for a pick-up time ?
You can do this by going to your pick-up time confirmation email, at the bottom you'll see "Reschedule/Add order Numbers to pick-up". Click on that button and it will bring you to a screen where you can edit your form, add any additonal order numbers and we'll have them ready for you (cut off time is 8am the morning or pick up).
I have just picked up my order and I am missing a product.
What should I do ?
Email us at email@example.com to let us know. A member of the team will look into it and let you know if we're able to get the product that day. If we can get the product for you same day, we'll ask you to return to the Drive-Thru to pick-up the missing item. If we can't get it for you same day, we'll issue a refund to the card you paid with.
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